At phonecharger.uk, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Returns
You have 14 days from the date you received your item to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
Non-returnable items include:
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Items that are damaged due to misuse
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Items returned after the 14-day return period
How to Request a Return
To start a return, please contact us at [email protected] with:
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Your order number
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Reason for return
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Photos of the item (if damaged or defective)
We will review your request and provide return instructions if approved.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected] with clear photos. We will arrange a replacement or refund at no extra cost.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Shipping costs are non-refundable
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [email protected].
Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
📧 Email: [email protected]