We would love to hear from you. Whether you have a question about a product, need help choosing the right charger for your device, want to check on an order, or simply have feedback about the site, our team is happy to help.
Email us
The quickest way to reach us is by email at [email protected]. We aim to reply to every message within one business day (Monday to Friday). To help us help you faster, please include your order number where relevant, and let us know the make and model of your phone if your question is about compatibility.
What we can help with
Common things people contact us about include: choosing the right charger or cable for a specific phone or tablet; questions about wattage, connectors and fast-charging compatibility; the status of an existing order; returns and refunds (please see our Refund & Returns Policy); and general feedback or suggestions. Whatever it is, no question is too small.
Customer support hours
Our support team responds to enquiries Monday to Friday, 9am to 5pm (UK time). Messages sent over the weekend or on bank holidays will be answered on the next working day.
Before you get in touch
You may find a quick answer in our helpful resources: our Specifications page explains the different charger types and connectors, our blog covers buying guides and charging tips, and our Terms & Conditions cover ordering, delivery and payment. If you still need us, drop us a line at [email protected] and we will be glad to assist.